Shipping policy

Shipping Policy

At IZABELL Official, we aim to process and deliver every order as quickly and reliably as possible. Please review the following shipping terms before placing your order.

Shipping Locations

We currently deliver to:

  • United Arab Emirates

  • Saudi Arabia

  • Qatar

  • Kuwait

Estimated Delivery Time

Estimated delivery times are:

  • United Arab Emirates: 1 to 2 business days

  • Qatar: 1 to 2 business days

  • Kuwait: 1 to 2 business days

  • Saudi Arabia: 2 to 4 business days

Delivery timeframes are estimates and may be affected by weekends, public holidays, courier availability, customs procedures, or circumstances beyond our control.

Order Processing and Dispatch

Orders placed before 4:00 PM on a business day are generally processed as follows:

  • UAE, Qatar and Kuwait: Dispatched on the same business day

  • Saudi Arabia: Dispatched within 1 to 2 business days

Orders placed after 4:00 PM, on weekends, or during public holidays may be processed on the next available business day.

Shipping Fees

Free shipping is available on orders above 99 AED.

For orders below 99 AED, a standard shipping fee of 25 AED applies.

Any applicable shipping charges will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been dispatched, a tracking number will be sent to the email address provided during checkout.

Customers are responsible for ensuring that their email address and contact information are correct and accessible.

Address Changes

Customers may request an address change only before the order has been forwarded for dispatch.

To request a change, please contact us as soon as possible at:

Support@izabellofficial.com

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

Incorrect Address, Customer Unavailability or Failed Delivery

The courier may be unable to deliver an order due to:

  • Incorrect or incomplete shipping information

  • Customer unavailability at the provided address

  • Failure to answer delivery coordination calls or messages

  • An incorrect or unreachable telephone number

  • Refusal or failure to cooperate with the courier

If delivery cannot be completed, the shipment may be returned to IZABELL Official.

In such cases:

  • The customer will be responsible for the return shipping costs.

  • A shipping and handling fee of 30 AED will apply.

  • Additional delivery charges may apply if the customer requests redelivery.

  • Redelivery will only be arranged after the applicable charges have been paid.

If the customer chooses not to proceed with redelivery, IZABELL Official may cancel the order at its discretion. Any approved refund will exclude all shipping, return shipping, handling, payment processing, and other costs incurred in connection with the unsuccessful delivery.

Order Cancellation

Customers who wish to cancel an order must contact us immediately at Support@izabellofficial.com.

Cancellation requests can only be accepted before the order has been processed or dispatched.

Once an order has been shipped, it cannot be cancelled.

Submitting a cancellation request does not guarantee cancellation. The order will only be considered cancelled after written confirmation has been provided by IZABELL Official.

Delivery Delays

Although we work hard to deliver orders within the estimated timeframe, delays of up to 30 working days may occur in certain circumstances beyond our reasonable control.

Orders cannot be cancelled or refunded solely because of a delivery delay occurring within this 30-working-day period. All stated delivery timeframes are estimates and are not guaranteed.

If an unexpected delay occurs, we will make reasonable efforts to:

  • Keep the customer informed

  • Coordinate with the shipping provider

  • Minimise the delay where possible

  • Support the completion of the delivery

Force Majeure and Delivery Exceptions

Delivery timelines may be affected by events or circumstances beyond the reasonable control of IZABELL Official, including but not limited to:

  • War or armed conflict

  • Political instability

  • Natural disasters

  • Extreme weather conditions

  • Government restrictions

  • Border closures

  • Customs delays

  • Courier or transportation disruptions

  • Strikes

  • Public emergencies

  • Internet or communication outages

  • Other force majeure events

IZABELL Official will not be responsible for delays, failed delivery, or non-delivery caused by such external circumstances.

Orders that have already been processed or shipped cannot be cancelled or refunded solely because delivery has been delayed or affected by a force majeure event.

We will continue to coordinate with our logistics partners and make reasonable efforts to complete delivery whenever possible.

Customer Responsibilities

Customers are responsible for:

  • Providing complete and accurate delivery information

  • Providing a valid email address and telephone number

  • Remaining available to receive courier calls or messages

  • Being available at the delivery address

  • Reviewing tracking updates

  • Contacting us promptly if an issue occurs

IZABELL Official will not be responsible for delivery problems caused by inaccurate information, customer unavailability, or failure to respond to the courier.

PLEASE NOTE: 

The complimentary roller head included with the purchase of a bundle is shipped from a different warehouse. Therefore, bundle orders have different delivery times and may take 5–7 business days to arrive.

Contact Us

For questions regarding shipping, tracking, address changes, delays, or cancellations, please contact:

Support@izabellofficial.com