FAQ

Izabell Official creates easy-to-use beauty tools and formulas designed to support fuller, healthier-looking brows as part of a simple daily routine.

Our signature Eyebrow Growth Kit combines gentle microneedling and a nourishing serum in one device. The formula is made with castor oil, argan oil, vitamin E, rosemary oil, and peppermint oil.

Email us at Support@izabellofficial.com. Please include your order number when contacting us about an existing order.

The roller gently stimulates the brow area while helping distribute the serum where it is needed. With consistent use, the routine supports fuller, thicker, and healthier-looking natural brows.

The formula contains castor oil, argan oil, vitamin E, rosemary oil, and peppermint oil to nourish and strengthen the look of the brows.

Begin with clean, makeup-free brows. Press the button to release the serum, then roll gently over each brow for approximately 20 to 60 seconds. Let the formula absorb before applying other products. Use once daily before bedtime.

Rinse the needle head after use, allow it to dry completely, and store the roller upright with the button facing down and the head facing up. Keep it clean and do not share it with anyone else.

Yes, it can support natural brow growth without affecting healed pigment. Wait until the treated area has fully healed and follow the aftercare advice provided by your brow professional before using the roller.

The product is designed for the delicate brow area, but every skin type is different. Patch test first and stop using it if redness, irritation, or discomfort occurs. Consult a healthcare professional if you have a pre-existing skin condition.

With once-daily use, one bottle typically lasts around one months.

Visit our Video Tutorial page for a visual guide to preparing and using your Izabell products.

We currently deliver to the United Arab Emirates, Saudi Arabia, Qatar, and Kuwait.

Estimated delivery is one to two business days for the UAE, Qatar, and Kuwait, and two to four business days for Saudi Arabia. Weekends, public holidays, customs, and courier delays may affect these estimates.

Once your order has been dispatched, we will email a tracking number and link to the email address entered at checkout.

Yes. Shipping is free on orders above AED 249. A standard AED 25 shipping fee applies to orders below AED 249 and will be displayed at checkout.

Email Support@izabellofficial.com as soon as possible. An address change can only be requested before the order is sent for dispatch and cannot be guaranteed after dispatch.

Eligible claims must be submitted within 14 days of delivery. Products must meet the conditions in our Refund Policy, including packaging and evidence requirements where applicable.

Contact us within 14 days of delivery with your order number and clear photos or video. Once confirmed, we will arrange a free replacement. A refund may be offered if a replacement is not possible.

Email Support@izabellofficial.com with your order number, a clear explanation of the issue, and supporting photos or video. Our team will review the request and provide the next steps.

Approved refunds and replacements are generally processed within 5 to 14 working days. Refunds are returned to the original payment method, although your bank may require additional processing time.

For hygiene and safety reasons, opened or used personal-care items are not returnable under the standard refund policy. Please review the full policy before submitting a request.

Results vary with each person and their natural brow-growth cycle. Many users begin noticing visible improvements within 4 to 12 weeks. Daily consistency and progress photos can help you track gradual changes.

Use the roller once daily before bedtime for approximately 20 to 60 seconds on each brow. If you miss a day, simply continue the following evening.

Continue using the product consistently for the full recommended period and compare clear progress photos. Lack of results alone is not covered by the standard refund policy, but eligible purchases may qualify for the separate 90-Day Trial when every trial condition is followed.

The trial requires consistent use for 90 days, dated progress evidence at the required intervals, and a claim submitted during the stated eligibility window. Read every requirement on the 90-Day Trial page before beginning so your documentation remains eligible.