Refund policy

Return and Refund policy

Thank you for shopping at IZABELL BROWS. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacement. By making a purchase on our website, you agree to the terms of this Policy.

Replacement Eligibility:

 Product Eligibility:

 As a responsible company IZABELL BROWS wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect, faulty, broken or damaged you are eligible for a free replacement or refund.

Timeframe:

 You must request a replacement within 14 days from the date of delivery. After this period, we are unable to process any replacement or refund requests.

Replacement Process:

 Initiation:

To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….

 We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you the replacement.

 Please note that we do not offer a replacement for “change of mind”.

Refund:

Initiation:

To initiate a refund, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….

 We will schedule a refund for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you the refund.

Personal Use Products: Products intended for personal use, such as opened cosmetic items, cannot be returned due to hygiene reasons. However, if the product is found to be defective, a refund will be processed in accordance with our policy.

Lack of Results or Personal Expectations: If the customer does not see results from using the product, this does not entitle them to a refund. We encourage customers to reach out to our customer support team for further guidance on proper product usage.

 Please note that we do not offer a refund for “change of mind” or "used product".

Thank you for choosing IZABELL BROWS for your shopping needs. We appreciate your trust in us and are dedicated to providing you with high-quality products and exceptional customer service.

Contact Us: 

izabellbrowsuae@gmail.com

+971585055045